Help — Mobile Banking

1. What is Mobile Banking?

Mobile Banking is an extension of L@ngley Link Online Banking providing secure remote account access through a mobile device with an Internet connection. Members who have this service can view their accounts, make transfers between their share and checking accounts, make payments to Langley Federal loans and access other services from the convenience of their mobile device.

2. How much does Mobile Banking cost?

Langley Federal Credit Union is pleased to offer Mobile Banking service free of charge. Depending on your data plan, you may incur a fee from your mobile service provider. Check your mobile plan before accessing your LFCU account via your cell phone.

3. Which mobile devices are supported for Mobile Banking?

You can access Mobile Banking from any Internet-enabled mobile phone such as: any WAP (Wireless Application Protocol) phone, PalmOne OS device, Pocket PC, Apple iPhone device or RIM Blackberry device. Note: The device must be web-enabled.

4. How do I know if my phone is web-enabled?

If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone's main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

5. Is it difficult to learn to use Mobile Banking?

No. Mobile Banking is very easy to use. It is very similar to L@ngley Link Online Banking and in most cases, you just fill in requested information.

6. How do I sign up for Mobile Banking?

If you are already enrolled in L@ngley Link Online Banking, you already have access to Mobile Banking. If you are not enrolled in L@ngley Link, you can do so here.

7. How do I begin?

Using your phone's browser, surf to langleyfcu.org. Your mobile device should automatically redirect you to our mobile site. Our mobile site includes information such as: current rates, branch/ATM locations, contact information, and access to your Langley accounts.

8. Where is Mobile Banking access on the website?

Your mobile device will automatically be redirected to the mobile site using our home page address, langleyfcu.org.

9. What days and hours can I use Mobile Banking?

You may use Mobile Banking anytime, day or night, seven (7) days a week. However, Mobile Banking may be temporarily unavailable due to LFCU record updating, technical difficulties, or planned maintenance.

10. What if I forget my password?

If you forget your L@ngley Link/Mobile Banking password, simply call the Contact Center. The Contact Center can reset your password over the phone. Before logging into Mobile Banking, you will need to log on to L@ngley Link Online Banking with your temporary password at which time you will be required to create a new password.

Your self-created password must be at least six (6) and no more than ten (10) alphanumeric characters in length. To prevent unauthorized access to your accounts, you should keep your password confidential. REMEMBER, NO REPRESENTATIVE OF LANGLEY FEDERAL CREDIT UNION WILL EVER ASK YOU FOR YOUR L@NGLEY LINK PASSWORD.

11. How do I change my L@ngley Link/Mobile Banking password?

Your password will need to be changed through L@ngley Link Online Banking. Mobile Banking does not have this option. Your L@ngley Link password protects your account. You should consider changing it periodically. Login to L@ngley Link in the usual way.

Within L@ngley Link, select the menu "Option / Change Password".

Simply fill in the information requested. Click the "Change Password" button to activate it.

12. I keep getting an "Invalid Login" message on my login screen. What is happening?

Most likely your account has been locked by exceeding the allowed number of login attempts. To correct this problem you'll need to call the Contact Center. The Contact Center can reset your password over the phone. Before logging into Mobile Banking, you will need to log on to L@ngley Link Online Banking with your temporary password at which time you will be required to create a new password.

Your self-created password must be at least six (6) and no more than ten (10) alphanumeric characters in length. To prevent unauthorized access to your accounts, you should keep your password confidential. REMEMBER, NO REPRESENTATIVE OF LANGLEY FEDERAL CREDIT UNION WILL EVER ASK YOU FOR YOUR L@NGLEY LINK PASSWORD.

13. Can I email Langley Federal with questions about my accounts?

No. Most Internet based email is not secure and therefore would be inadequate for passing sensitive financial information over the Internet. It is important for us to positively identify incoming member requests. Langley Federal does provide a means for communication between members and the credit union concerning issues not related to their accounts. To locate this option, click on the 'Contact Us' link on the public website, and then select the appropriate telephone number of the department you wish to contact.

Even better, you can use the Secure Messaging (May or may not be implemented for Mobile Banking) feature inside L@ngley Link to send questions and get answers confidentially.

14. How does Mobile Banking handle Security?

Langley FCU Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, the mobile server and Langley FCU web servers are encrypted using the Secure Socket Layer (SSL) layer. The mobile device will disconnect from mobile banking after 5 minutes of inactivity.