Protecting information online
Whether you are a member or just visiting us online, we safeguard the information you provide to us at www.langleyfcu.org. How we use and protect this information is described below.
General website pages
We collect and store information on the domain you use to access our website, the Internet address of the site from which you linked directly to our site and the date and time of your visit to our website. This information is used to measure the number of visitors to the various pages on the Langley site; to help the credit union make improvements to the information contained on the site and to better serve our members through special marketing and service programs.
Member-only website pages
We do not automatically capture information in an attempt to identify personal email addresses or to gain unwarranted, confidential information about the user. We do use technologies that identify you when those technologies allow us to serve you better and with greater security. For instance, Langley uses "cookies" (a process of storing information) for Langley Online Banking, our online account access service, as required to protect the privacy of our members' transactions and to help guide our members through the various services. A "cookie" is a small text file placed on your hard drive by our web server.
These cookies do not collect personally identifiable information, and we do not combine information collected through cookies with other personal information to determine who you are or your email address.
Cookies are commonly used on websites and do not harm your system. By configuring your preferences or options in your browser, you determine if and how a cookie will be accepted.
We also offer online applications to our members for new or additional services. Any personal data or account information that you provide, either through online application or Langley Online Banking, is encrypted in transmission for security.
On occasion, we may seek personally identifiable information for use in surveys and for other purposes, including disclosure to nonaffiliated third parties with which we have a business relationship. When personally identifiable information may be disclosed to such third parties, we will provide full disclosure online, and we will provide all privacy notices required by law.
Personal information contained in email sent by members and non-members may be used by the credit union's staff and volunteers to answer questions, to follow up on suggestions or complaints, or to improve the level of service Langley provides. Email may not be secure against interception by unauthorized individuals. Therefore, if you wish to communicate sensitive or personal information, send your message or question by using the Secure Messaging Form or by sending it by postal mail.
For secure transmissions, your email to us should be sent using 'Contact Us' at www.langleyfcu.org. Inquiries sent through our 'Contact Us' pages are secure and use Secure Socket Layer (SSL). Since our response back to you is not secure, we will not include confidential account information in the response. You may also contact us by phone, U.S. mail or by visiting your nearest branch. See our Contact Us page for additional information about contacting us.
Protecting our children
Langley is committed to protecting your children's information online and we do not knowingly solicit data from children. The only use we normally make of personal information is to respond via email to a question or request for information from a member, which may include a child. We recognize that protecting children's identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.
Links to other sites
If you have any questions about Langley's online privacy guidelines, send an email to the Langley Webmaster.