If you need assistance following the Digital Banking upgrade, please call our contact center at 757-827-5328.
Digital Banking Security Upgrade
What Changed?
The first time you log into your Langley account, you will need to verify yourself. You can choose between receiving a Verification ID via text message or via email. When you correctly enter that Verification ID, you will pass through to your accounts.
You will be required to complete this process for each device that you use to view online banking. If you just view online banking from a desktop, you will only have to do this once. If you also use a smartphone or a tablet, you will have to complete this process the first time you use those devices as well.
Screen views of the process are provided for you below:
2 Receive PIN (text or voice)
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What if I don't have an email address or smartphone?
If you don't have access to a smartphone or email, you will be presented with the knowledge-based question option. These questions are obtained via a third party and are geared towards infornation not found in your wallet that only you would know.
If you select "I do not know the answer" or answer the knowledge based questions incorrectly, you will be prompted to call or visit a branch.
Mobile Banking Enhancements
Along with security upgrades, Mobile banking is getting a fresh look! We’ve added the most important buttons closer to your fingertips. At the bottom of the home screen you’ll be able to access BillPay, Quick Transfer, Loan Payments, and Settings. Handle your finances on the go with less taps!
