Frequently-Asked Questions

What is Langley Federal Credit Union's routing number?

Langley’s routing number is 251480738.

How can I deposit a check?

There are many options to depositing a check. You can deposit by mobile device, computer scanners, ATM, or by visiting your nearest branch location.

For mobile deposit instructions, click here.

For computer scanners, click here.

If you’d like to deposit a check in a branch, find the nearest branch location here. To deposit a check via mail, please send your check to Langley Federal Credit Union, P.O. Box 120128, Newport News, Virginia 23612.

How can I view my credit (FICO) score?

Langley makes it easy to keep track of your FICO® score each month. Just login to online or mobile banking and click on the FICO® score tile on your dashboard.

  1. Login to Online Banking or open your Langley Mobile Banking app
  2. Find the FICO® score tile on your dashboard
  3. Click the tile to view your FICO® score

Log In to Online Banking

Download the Mobile App

How do I use Bill Pay?
To set up payments, access Bill Pay through Langley’s Online Banking on your computer or open Langley’s Mobile App, then complete the steps below.
  1. Login to Online Banking or open your Langley Mobile Banking app
  2. Click the Pay My Bills tab.
  3. Accept the terms and access Bill Pay.

Learn how to use BillPay here.

How do I update my contact information?

You can update your contact information through Langley’s Online Banking on your computer or Langley’s Mobile App.

For Desktop

  1. Log in to Online Banking
  2. Click on User Settings
  3. Click on Profile
  4. Update your contact information and save changes

For Mobile:

  1. Open the Langley Mobile Banking app
  2. Click on the Menu tab
  3. Click on Settings
  4. Click on Profile
  5. Update your contact information and save changes
How do I change my Digital Banking username or password?

You can update your username or password through Langley’s Online Banking on your computer or Langley’s Mobile App.

For Desktop:

  1. Log in to Online Banking
  2. Click on User Settings
  3. Click on Security
  4. Update your username or password and save changes

For Mobile:

  1. Open the Langley Mobile app
  2. Click on the Menu tab
  3. Click on Settings
  4. Click on Security
  5. Update your username or password and save changes

Read more

How can I sign up for Digital Banking?

Registering for online banking should only take about 5 minutes of your time. By confirming your identity and creating a password, you will be enrolled. Click here to register for Digital Banking. Don’t forget to download Langley’s Mobile Banking app in Google Play or the App Store!

Notary / Medallion Service

As a member of Langley, you have access to a commissioned Notary Public at any Langley branch or by virtual appointment for no additional cost. We also provide Medallion signature guarantee services free of charge for our members at any Langley branch.

Please note, you must be a member of Langley Federal Credit Union to receive notary or medallion signature guarantee services.

For more information on these services offered, see our Notary and Medallion Services page

Where can I find my account number or member number?

Follow these steps to find your member number or account number:

  1. Login to Online Banking or open your Langley Mobile Banking app
  2. Click on any checking or savings account to view the account number
  3. Click on the Details tab

There, you can view account number, routing number, direct deposit number, MICR number, and more!

How do I sign up for direct deposit?

Direct Deposit is the safest way to deposit your net pay, Social Security, pension, or other regular checks into your credit union account. Setting up direct deposit with Langley is easy, but your employer may have special requirements — for instance, your employer may use a custom form, may require a signature from the credit union, or may only require a voided check. First, we encourage you to ask your employer what documents are required to set up direct deposit.

For direct deposits into a Langley account:

  1. Login to Online Banking or open your Langley Mobile Banking app
  2. Click on the checking or savings account you want your net pay to be deposited
  3. Click on the Details tab to view your account/direct deposit number. Use this number when setting up direct deposit with your employer.

Read more on setting up direct deposit.

Where can I find my account balance?

You can view account balances, transaction history and pending transactions in Langley’s Online Banking on your computer or Langley’s Mobile App. Once you log in, you can see the account balance of each open account. To view transaction history, click on the specific account to see more details.

You can also add a Quick Balance Widget to your phone screen that displays your balance without having to login. Read more on the Quick Balance Widget here.

How do I get a replacement debit or credit card?

To report a lost or stolen debit or credit card, call 833-978-3924.

You can get a replacement card via the below options:

  • Send a secure message via Digital Banking
    1. Log into Digital Banking through your desktop or mobile phone.
    2. Desktop: Click the envelope icon in the top right of the screen.
      Mobile: Click "Menu" in the bottom-right of the screen, then click the envelope icon in the top right of the screen.
    3. Select "Create New Message"
  • Call to speak to a representative 757-827-5328 or 800-826-7490
  • Visiting any one of our convenient branch locations. Find the nearest branch.
How can I refer a friend?

With our Member Referral Program, you and your friend can both get $50 when he or she opens a membership and completes one of the qualifying activities. To start, you’ll need a unique referral code that they can use before they open the account. Get your referral code here

How do I order checks?

There are multiple ways you can order checks for your Langley Checking Account.

  1. Directly through our vendor, Harland Clark
  2. Digital Banking (desktop and mobile)
  3. Call our Contact Center or visit a branch

For additional information on ordering checks, visit our Ordering Checks for Your Langley Checking Account page.

If you are a business account owner and would like to order checks, please visit our Ordering Checks for Your Langley Business Account page.

How do I dispute a transaction?

If you suspect fraud has occurred on your Langley account, call Langley's Contact Center at 757-827-5328 or 800-826-7490.

Learn more about types of fraud and how to protect your account from scammers here.

How do I dispute an error on my credit report?

If you believe your credit report contains any inaccuracies, learn how to dispute here. If the inaccuracy relates to a Langley loan, you may also dispute directly with Langley through the following methods:

E-mail: [email protected]

Mail:
Langley Federal Credit Union
Attn: Loan Servicing Department
PO Box 120128
Newport News, VA 23612

How do I make my loan payment?

You can pay your Langley loans with ease through Langley’s Online Banking on your computer or Langley’s Mobile App.

For instructions on making a non-mortgage loan payment, click here.

For instructions on making a mortgage payment, click here.

How can I locate my loan payoff?

Log into Langley’s Online Banking on your computer or Langley’s Mobile App to see same day payoff. If you need more than same-day, call Langley's Contact Center at 757-827-5328 or 800-826-7490.

How do I view my statement online, sign up for electronic statements?

You can view your eStatements each month posted in Langley’s Online Banking on your computer or Langley’s Mobile Banking App.

To enroll in eStatements, follow these steps:

  1. Log in to Online Banking or open your Langley Mobile Banking app
  2. Click the Documents and Statements Tab. If you are in the mobile app, click on the Menu tab.
  3. Click the eStatements and Documents button
  4. Click the toggle switch to choose Online Statements only.

Learn more on eStatements here.

What is Leigh and how do I use Leigh?

Leigh is a virtual chat representative that is available for you 24/7 by phone or the chat box on our website. Leigh can be asked all sorts of questions you may have for us. These questions include branch/ATM locations, branch hours, routing number, how to open a new account, and more. She can also refer you to a representative during regular business hours. To use Leigh, click on the right bottom chat icon or call us at 757-827-5328. Check out our Tips for Effectively Using Leigh page for additional information!

Can I make a wire transfer?

Langley Federal Credit Union offers wiring services to all its members. You can send a wire via Digital Banking, speaking to a representative, or scheduling an appointment at any of our branch locations.

Check out our Wiring Instructions page for details on wires and additional information on sending a wire.