Website Privacy Policy

Date Last Updated: November 18, 2025
Effective Date: December 1, 2025

Introduction

Whether you are a member or just visiting us online, Langley Federal Credit Union and its affiliates, and its subsidiaries (collectively, “Langley,” “we,” “us,” or “our”) strives to serve your needs and safeguard the information you provide to us at langleyfcu.org (“Site”). This Website Privacy Policy (“Privacy Policy”) describes how we use and protect your personal information when you interact with us online through our websites, mobile applications, and social sites (“Sites and Mobile Apps”) through your computer, smartphone, tablet, or other mobile devices (“Computer or Mobile Devices”).

Our privacy policy describes:

  • How we process personal information when you visit, use, or interact with us online, and through our advertisements displayed through online services operated by us or non-affiliated third parties;
  • How we may use or share personal information collected to deliver products an services to you and for advertising purposes;
  • Describes the categories of personal information that we may collect about you when you interact with or visit our Site;
  • Discloses if we engage in the collection of your personal information about your online activities over time and across different websites;
  • States how we may use the information that we collect;
  • Describes the way you can review and request changes to certain personal information that we collect;
  • Discloses how we may respond to web browser “do not track” signals or other opt-out mechanisms;
  • States that we do not knowingly collect personal information of children under the age of 13 without the consent of their parent or legal guardian;
  • Describes how we will inform you of important changes to our Privacy Policy.

By using our Sites and Mobile Apps, you agree to the terms and conditions of this Privacy Policy. Our online services that are covered by this Privacy Policy are intended for a U.S. audience.

Langley works with third-party providers who are contractually obligated to protect information. However, if you visit or access one of these sites or mobile apps, please review the online privacy practices of that site or mobile app to understand the specifics of how they process your personal information.

Updates to This Privacy Policy

This Privacy Policy is subject to change and we may update this Privacy Policy periodically. If we make changes to this Privacy Policy, we will revise the Date Last Updated date on this page.

Our Website Privacy Practices

We are committed to transparency in how we process your personal information. We ask for your consent when required; otherwise by using our Sites and Mobile Apps, you consent to the processing of your personal information subject to and consistent with applicable laws, regulations, and other notice you may have received based on your relationship with us.

We collect and store information on the domain you use to access our Sites and Mobile Apps, the Internet address of the site from which you linked directly to our Sites and Mobile Apps, and the date and time of your visit to our Sites and Mobile Apps. This information is used to measure the number of visitors to the various pages on the Langley Site; to help the us make improvements to the information contained on our Sites and Mobile Apps and to better serve you through special marketing and service programs.

Links to Other Sites

We may provide links to non-affiliated and affiliated third-party sites, such as credit bureaus, services providers, merchants, or charitable organizations. Links to other websites are provided solely as a convenience to you. If you use these links, you will leave our Site. Langley has not reviewed all of these third-party sites, does not control and is not responsible for any of these sites, their content or their privacy policy. Langley does not endorse or make any representations about them, any information, products or materials found there, or any results that may be obtain from using them. If you decide to access any of the third-party sites linked to this site, you do so entirely at your own risk. Langley does not guarantee and is not responsible for the privacy and security of these sites including their accuracy, completeness, or reliability of their information. You should review their privacy policy and security policies and other terms and conditions as they may differ from ours. For more information concerning the use of our site, please see the "Terms Of Use".

If you have any questions about Langley's online privacy guidelines, please send a message to [email protected].

Protecting Your Personal Information

We maintain physical, technical, electronic, procedural, and organizational safeguards and security measures that comply with applicable federal and state laws to protect personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure, or access. Any personal data or account information that you provide, either through online application or Langley Online Banking, is encrypted in transmission for security.

Keeping Your Information Accurate

It is important that we have accurate and up-to-date information about you. If you notice that your information is incomplete, inaccurate, or out-of-date, you can update your information through our mobile app, online banking, or by contacting us at 757-827-5328. You can also speak with a member service representative at your local branch.

How we Collect Your Personal Information

We collect personal information about you, as permitted and require by law, when you visit or use our Sites and Mobile Apps or otherwise interact with us online. For example, some of the ways we may collect personal data include when you:

  • Apply for or open a new account;
  • Register for a new product or service, or request information about a product or services;
  • Complete a survey, contest, sweepstakes, or other promotion;
  • Provide feedback.

We may use third-party providers to process personal information for business purposes on our behalf. Third party providers are contractually obligated to comply with applicable privacy laws and regulations to protect information that we share with them, or they collect on our behalf.

Personal Information we Collect Online

The type of personal information we collect from and about you online will depend on how you interact with us and may include without limitation: your name or other online identifier, home or other physical address, telephone number, email address, IP address, website interactions, geolocation, device identifier, keystrokes, the contents of your communications with us, and information from a consumer report about you.

We may use Google Analytics to better understand how you interact with our Site or allows us to participate in behavior-based targeted advertising. In that regard, Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. You may review further information about how Google Analytics collects and processes data and how to control the information sent to Google at "How Google uses information from sites or apps that use our services" at www.google.com/policies/privacy/partners/.

Online Tracking Technology we Use

We use a variety of online tools and technologies to collect information when you visit or use our Sites and Mobile Apps. We use these tools to collect information for website performance, fraud prevention, session management, debugging, targeted advertising, and other purposes as permitted and required by law. We do not automatically capture information in an attempt to identify personal email addresses or to gain unwarranted, confidential information about the user. We do use tools that identify you when those technologies allow us to serve you better and with greater security.

Tools may include but are not limited to:

Online Advertising and Marketing Tools

We use marketing pixels, web beacons, clear GIFs, and similar technologies on certain pages of our website, applications, emails, and other marketing materials. These tools typically work together with cookies to help us measure the effectiveness of our marketing efforts and gather statistics about site usage and response rates.

We may also use:

  • Remarketing with Google Analytics to advertise online.
  • Third-party vendors, including Google, may show you ads on sites across the Internet.
  • Use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on past visits to this website.

You may opt out of Google's use of cookies by visiting Google's Ads Settings.

We and third party provide may use online tracking technology to collect information about your activities on our Sites and Mobile Apps for targeted advertising purposes as permitted and required by law.

Cookies

A cookie is a small text file placed on your device by our web server. Langley uses cookies within Online Banking and other digital services to protect your privacy, maintain secure sessions, and assist in navigation across our platforms. These cookies do not collect personally identifiable information, nor do we combine cookie data with any personal information to identify you. Cookies are standard technology used across most websites and do not harm your system. You can control how cookies are handled by adjusting your browser settings to accept, block, or delete them as you choose.

Protecting our Children

We are committed to protecting your children's information online and we do not knowingly solicit data from children under 13 without prior parental/guardian consent. The only use we normally make of personal information is to respond via email to a question or request for information from a member, which may include a child. We recognize that protecting children's identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.

Social Media

Langley has official social media accounts on various platforms. When you interact with us on these platforms, we may collect information such as your likes, interests, feedback, and preferences. We may also collect additional information from such platforms if you choose to share information with them and they, in turn, share information with us. Please refer to the privacy policies of the relevant social media platforms for more information.

Text (SMS/MMS) Messaging

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. By opting in to text messaging, you agree to receive automated text messages from us on the mobile phone number that you provide. You can opt-out by responding to any message with the word "STOP" (do not include the quotation marks).

Langley Mobile Banking App

The Langley Mobile Banking App periodically collects, transmits, and uses geolocation information for enabling features such as, but not limited to, card use and alerts to prevent fraudulent activates, but only if the end user expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the feature(s) are being used or not at all, depending on the end user's selection. The end user can change his/her/their location permissions at any time in their device settings.

Contact Us

If you have questions or concerns about our treatment of your personal information or about our privacy practices in general, please contact us at 757-827-5328.

If you are using a screen reader or other auxiliary aid and are having problems using this website, please call 757-827-5328 or 800-826-7490 for assistance.