Help / Online Banking Resource Center
What's New in Online Banking:
Apple IOS 9 Issue:
Apple's release of IOS 9 has introduced some compatibility issues with the Langley Apple app affecting some Apple devices. Some members report being unable to select accounts on the Transfer screen.
Langley's tests were unable to reproduce the problem, but we know some member's devices are affected. Those members also report being able to switch to Full-Site Mode, and perform transfers that way.
Our programmers will have a fix for this issue by end-of-day Monday, September 28. This fix will be incorporated into your existing app immediately without any action required on your part. You will not have to download a new app. Be aware, however, that Apple has released patches to IOS 9. Please make sure your device is running the latest version of the Apple operating system.
View the slideshow to see the navigation and new features. Click here!
Essential information for all members
Is my browser supported?
Langley Online Banking supports the two most recent versions of the following browsers: (Windows) Internet Explorer, Firefox, Safari, and Chrome; (Mac) Safari, and Firefox.
What are the key features?
A few of the new features include;
• New navigation
• Member profile information plus MICR # and Routing # displayed at all times
• More account information and loan details shown
• Credit card transactions now incorporated into the site - even on mobile
• Secure messaging with the ability to upload documents
• Quick Transfer tool on each page
• Transfer funds to and from outside financial institutions
• Set up your transfer information once and it will always be there
• Control access to your online accounts
• Personal Finance Manager tool
• My Virtual StrongBox (online safe deposit box for document and photo storage)
• Ability to reset password online
• Text Banking for lightning fast balances
What about my credit card information and statements?
You have full access to your credit card information and the ability to make payments. On the Transaction History page for your credit card, you'll see a green button under Account Details. That button links you to the full credit card site, where you can see your credit card information and statements.
What's really new?
My Virtual Strongbox. Like the name implies, it's a digital safe deposit box for all of your important documents and even photos. All online banking members get an initial 25MB of storage space for FREE, and can purchase more space later if needed. My Virtual Strongbox stores your personal digital files and even gives you control over who can access documents in your Strongbox. Read more about My Virtual Strongbox here.
How are transfers handled?
All transfers are integrated into one Transfer page, even Member-To-Member transfers. Once you set them up in the Transfer Setup panel, they are saved for future transfers. This set up process also applies to external accounts at other financial institutions.
Two-way external transfers?
Yes, to and from other financial institutions. However, this is one area of the system protected by enhanced security, so you'll have three options for completing the action: (1) Receive a one-time code via text on your phone, (2) Receive a one-time code by voice on your phone, or (3) Answer three challenge questions to verify your identity.
Did you say a code by phone?
Yes. Langley's mobile service is vastly improved. In addition to the apps, members can now use Text Banking.
After you register and confirm your mobile phone number, you're given a Text Banking phone number where you can text the word BAL, for example, and receive your balance in a text message. You can choose which checking, savings, or loan accounts to make available. Limitations exist for how many devices you can register -- although you control which devices are active -- and how many text requests you can make.
What about OFX Direct Connect?
Direct Connect is not currently supported. Members using Intuit products like Quicken and Quickbooks for either Windows or Macs can get Intuit's instructions for converting their data files from their current download method to one of the new options. Langley is providing those documents below. According to Intuit, Web Connect Express provides functionality similar to Direct Connect. Please refer to Intuit's information about their Web Connect Express service.
Essential information for users of Intuit software
If you use Quicken® or Quickbooks® to manage your transaction data, you will need to make some changes to your software in order to transition to the new system. Intuit and Langley are providing the following instructions to assist you!