Help — Technical Support
1.What kind of computer equipment and software do I need?
To use Langley Online Banking and Bill Pay service, you are required to have a personal computer (PC) with a secure browser that supports 128-bit encryption.
2.Is the Internet safe and secure for online account access? Can other Internet users see my account information?
When you are using Langley Online Banking, you are using a secure site. Langley is committed to online technology and has taken steps to ensure accessing your accounts via the Internet is safe and secure by implementing state-of-the-art security standards.
Additionally, we allow you to select your own password. This password is used for authentication each time you login to Langley Online Banking. The confidentiality of your accounts is maintained as the data is passed from our host computer to your personal computer in an encrypted format, where your browser then decodes the information for you to view. This prevents the data from being intercepted and/or viewed by an unauthorized third party. Langley has also installed secure firewalls to ensure no unauthorized access is permitted. These firewalls have been tested by an independent professional consulting firm to ensure they cannot be breached. Finally, each user session is set to "time out" after a specific period of inactivity. If your session times out and you are not finished using Langley Online Banking, you will need to login again. This reduces 'the window of opportunity' for an unauthorized user to access your account information if you walk away from your computer without logging out. Every effort has been made along the way to ensure this system is as secure as possible.
The credit union is confident that account access through Langley Online Banking is safe and your account information is confidential, as long as you follow safe computing standards. Langley requires you to use a secure browser with 128-bit Secure Sockets Layer (SSL) encryption.
3.How can I keep my account information confidential when using Langley Online Banking?
Langley Federal Credit Union is confident we have taken all of the necessary security precautions to ensure our Internet account access service is secure and your account information remains confidential. However, it is also your responsibility to play an active role in protecting the security of your accounts.
Following are ways you can protect yourself and your accounts:
- Protect the confidentiality of your password. Never give your password to anyone you do not want to have access to your Langley account(s). If you are the only one who knows your password, you have protected your accounts against unauthorized access. However, if you give your password to another individual, that person can access your account(s) and SEE and DO anything you can do on any account(s) you are on as a prime member or joint owner. REMEMBER, NO REPRESENTATIVE OF LANGLEY FEDERAL CREDIT UNION WILL EVER ASK YOU FOR YOUR PASSWORD.
- We recommend you change your password on a regular basis. If you feel your password has been compromised, change it immediately and contact Langley. Passwords must be between at least six (6) and no more than thirty-two (32) characters in length. DO NOT USE OBVIOUS COMBINATIONS such as "password" or your name.
- Do not leave your computer unattended when you are in the middle of an active session. If you are logged on and walk away, anyone nearby can sit down at your computer and do anything you can do on your account(s). Remember, always log out of Langley Online Banking when you are finished with your session or leaving the immediate area of your computer. It only takes a few seconds to login again, so be safe. LOGOUT WHEN YOU LEAVE.
- To safeguard your account information, Langley strongly recommends you clear your browser's cache before you leave the Online Banking site. This will prevent anyone else from being able to view your account information, which is temporarily stored on your computer. Check your browser's help information to find out how to clear the cache if you do not already know how to do so.
- You can clear your cache in some browsers by either: 1.) Closing down your browser and then re-starting it, or 2.) By locating the clear cache option frequently found on your browser's preferences or Internet options menu.
4.What kind of browser do I need?
To use Langley Online Banking, you are required to have a personal computer (PC) with a secure browser that supports 128-bit encryption. No other special software is needed.
5.Can I use Langley Online Banking overseas?
Yes. Langley Online Banking is an Internet based account access service and is available worldwide. However, you must have a compatible browser.
Langley requires that you use a secure browser with 128-bit Secure Sockets Layer (SSL) encryption. Langley has installed a special certificate designed to allow most international browsers to "step up" to strong (128 bit) encryption.
Langley Online Banking has been enhanced to include a bill payment option. The use of bill payment also requires you have a browser.
6.What is 128-bit encryption?
Encryption is a process used to scramble confidential data passed between two points so it is not readable to others. The 128-bit encryption is the most secure encryption currently available for use on the Internet. The '128' refers to the length of the encryption key used to scramble the data; the longer the key, the greater the security.
7.Can I authorize someone else to use Langley Online Banking to access my account information?
Yes. You may enroll one individual, besides yourself, as an Authorized User on your Internet account access service. This individual must be listed as a joint owner on your account. Remember, the Authorized User will have access to view all of your account information, including other accounts you are joint on. Authorized Users are able to transfer funds between your share and checking accounts, make payments to your loan accounts from your share and checking accounts, and make transfers from existing and future lines of credit.
To enroll an Authorized User, you will need to complete an Internet Account Access Service Application which can be requested by phone or at any branch location; this application must be signed by both the Authorized User and yourself. The Authorized User will use your password, and therefore, Langley will be unable to identify which user makes each transaction.