Help — Transactions
1. As a Joint Owner on an account, can I access the account using Langley Online Banking?
Yes. Any account on which you are listed as a Joint Owner is accessible to you or your Authorized User.
Primary members may enroll by two methods: completing the Online Enrollment Form, found on the homepage or by completing an Electronics Services Application. To establish an Authorized User on an account, both the primary member and the Authorized User must complete the Internet Account Access Application. You can obtain this application by requesting it over the phone or at any branch.
If the registration is taken over the Internet or mailed in, a service activation letter will be sent to the member at the address of record, providing the member with the information required to use Langley Online Banking. It is then the member's responsibility to share the applicable information with their Authorized User.
The Authorized User must be a joint owner on the account.
2. Can I make transfers to my family's accounts or perform other third-party transfers within Langley Online Banking?
Yes. Use the function "Transfer/Transfer To Other Member".
3. When will my transaction(s) post to my account(s)?
'Transfers' will be posted immediately. Confirmation of the transaction can be determined on several different screens.
- The Account Transaction History screen will show the 'Trans Date', 'Transaction Description', 'Amt' and 'New Balance' for the account(s) used in the transaction.
- The Transfer Between Accounts screen will show the new 'Available' or 'Balance' after the transaction is posted.
- The Statement screen will show the 'Tran Date', 'Description', 'Amount' and 'New Balance' after the transaction is posted.
4. What types of transactions can I do?
Specific transactions, which can be performed through include:
- Obtain balances and other account details on your share, checking, loan and investment accounts.
- Make transfers between your share and checking accounts and from your share and checking accounts to pay your loan, line of credit, credit card and some mortgage loans.
- Review transaction activity on your share, checking, loan and investment accounts for the past 90 days.
- Obtain selected information on your loan accounts, including the amount necessary to pay off your loan.
- Find out the last transaction dividend rate, date and current value of any of your share certificates or IRAs.
- Import selected transactions from share, checking and loan accounts to personal financial management software such as Quicken.
- Print a statement copy.
5. Can I download my account information into Quicken?
Yes. You can download the transactions from the past 90 days, for your share, checking, and loan accounts and import the data into popular personal financial management software packages, such as Quicken. You will need to name the download files with a name that uniquely identifies the downloaded file, using the appropriate extension, so you can easily identify the file you wish to import (e.g., if you are downloading your share, checking and loan transaction activity for the previous statement cycle you will want to name each of the files differently so you do not accidentally import your loan information into your checking history.)
6. Can I access my Langley accounts using Quicken?
Langley Online Banking is an OFX-enabled server offering an OFX download option, as well as many other formats (QIF, OFC, and CSV). You should review the documentation that came with your software to determine the best method for importing your data.
7. Can I pay bills using Quicken?
If you already have an agreement with a third-party bill pay provider (such as Quicken) you may continue to use the service. The service will not change and the transactions will continue to post to your account. You can download your share, checking and loan account transaction activity for the past 90 days to your personal computer using the Langley Online Banking system and then import the data into your Quicken software package in the appropriate format. You will not be able to use Quicken to initiate payment of a bill through Langley Online Banking.
8. What does "Download" mean?
Download is a term referring to the ability to export account information from your financial institution to popular personal financial management packages, such as Quicken. With Langley Online Banking, you can download online transaction history from the past 90 days for share, checking and loans to Quicken for any financial application that supports OFX, QIF, or CSV data formats.
9. I can't connect to the Langley homepage. What should I do?
If you cannot connect to a specific website on the Internet, the problem normally is associated with one of the following:
- Your personal computer browser. If you have been on the Langley homepage previously, then the configuration of your personal computer should be correct unless you have changed one or more settings since you last visited our homepage. If you have not been on the Langley homepage before, your computer browser Internet options or preferences may be set incorrectly.
- Your Internet Service Provider. If you are unable to connect to the Internet, then your problem may be with your Internet Service Provider (ISP) and you should contact them.
- Internet traffic. If you are having trouble connecting to some other websites or site information loads slowly, Internet traffic may be high. This will mean our homepage may also be busy and you should try logging on again later.
- The specific website you are trying to access. If you can access the Internet and do not have any trouble logging onto other websites, the Langley homepage may be down. Please try logging on again later.
10. I can't connect to Langley Online Banking. What should I do?
If you can connect to the Langley homepage but cannot access Langley Online Banking, the problem may be associated with one of the following:
- Your personal computer. Because Langley Online Banking is a secure site, your computer browser Internet options or preferences (e.g., security, certificate, etc.) may be set incorrectly.
- Online Banking. The Langley connection may be down. Please refer to the days and hours of operation for Langley Online Banking and try logging on again later.
- If you have previously signed-on but have not accessed Langley Online Banking within the past 90 days, you must again "sign-on" as a first time user.
If the problem persists, please contact our Online Banking support. The email address is [email protected]. We can also be reached by phone 757-827-7200 or 800-826-7490.