COVID-19 (Coronavirus) Updates from Langley


Member Update

4/2/20 4:00pm

With the ongoing threat and risk of COVID-19, we are continually evaluating our business practices. Utmost consideration is being given to the health and safety of our employees and members.

Service at a Branch

You will experience long wait times if you visit one of our branches with drive-thru service. We would encourage you to use the night depository, ATM service, and Online Banking service as an alternative.

Effective today, we are suspending notary services at the branches. Access to Safe Deposit boxes will be restricted to emergency access only, for instance to conduct a Will search. We will resume this and all other branch lobby services once the COVID-19 situation has stabilized.

Service at the Contact Center

We have increased our capacity to serve you over the phone. Although we are handling a greater number of calls, we are ready to serve you quickly and effectively.

You may call our contact center on Monday to Friday from 8:00 am – 6:00 pm. Saturdays our contact center is open from 8:30 am to 1:00 pm.

If you would prefer to schedule a phone call, click here to select your time. You may choose your preferred branch, but feel free to select an available time at another branch if it suits your schedule.

Online Banking Services

Online and mobile banking remain the fastest and easiest way to do business at Langley. It is available 24/7, extremely secure and easy to use. The mobile app allows you to check balances, transfer funds, deposit checks, pay bills and more. The desktop solution offers additional account management capabilities to manage your accounts and loans from home.

If you are not registered for online banking, click here. If you would like to learn more about what you can do in online and mobile banking, click here.

Appreciation to our Employees

As a financial institution, Langley FCU is designated as an Essential Business and will remain open throughout this COVID-19 crisis. Please know, our employees are just like you: they have concerns for the safety and health of themselves and their families. And yet they are also driven by a commitment to assist and help our members. Due to these unprecedented circumstances, we recognize there are going to be times the lines are long at the drive thru or you may have to wait too long on-hold for our Contact Center. You are counting on Langley and our employees are proud to be here for you. I want to personally and publicly thank our 540 amazing people we call Team Langley! – Tom Ryan, President/CEO

Member Relief Programs

EXTENDED - Skip A Payment: We are advancing the following consumer loan dates by another month: Auto Loans, Personal Loans, Personal Lines of Credit, Boat Loans, and Recreational Vehicle Loans. This means your monthly payments that are due in May, will now be due in June.

There is no fee associated with skipping a payment. However, interest on your loan will continue to accrue. If there has been no change in your current income, we would recommend that you continue to make your monthly payments. There is no need to call as this has all been automated.

As a reminder for the Langley VISA credit card Skip-a-Payment option, you must call Card Services at 888-918-7812 to skip April's payment. May's payment will be automatically skipped and show a $0 balance due on your statement*. Please direct all questions to Card Services at 888-918-7812.

NEW - Home Equity Lines of Credit: Langley is advancing due dates for Home Equity Loans and Lines of Credit except for those products outlined below. For eligible loans, your monthly payments due in April will now be due in May. There are no fees associated with this skip-a-payment option; however, interest will continue to accrue. If your income has not changed, we recommend that you continue to make your monthly payments.

This process has been automated and does not require the assistance of a Langley staff member.

EXCEPTION - If you are in the initial 2-year draw period of your 7-year, 12-year or 17-year fixed rate HELOC and making interest-only payments, you will not be eligible for the skip payment. Unfortunately, the interest-only nature of these payments would create a significantly larger payment when the payments resume and would not provide the relief intended. Please contact us at 757-827-5328 if you would like to discuss alternative payment options for these products.

Member Relief Programs

3/21/20 12:00pm

Thank you to our Members who have been so understanding and cooperative as we get through this national crisis together.

Remember, we are offering several Member Relief Programs, including:

  • Skip-a-Payment on Consumer Loans - an email was sent yesterday with details and the due dates have been already been moved on your Auto, Boat, Personal loans. More Information »
  • Emergency Relief Loans - to assist in cases where you have had a reduction or loss of income.
  • Waiving of Certificate early withdrawal penalties

Thank you again and please stay safe.

Important Information for our Members

3/18/20 8:00am

The threats and risks of COVID-19 have caused Langley to evaluate our business practices to ensure the health and safety of our members and employees. On this page you will see the steps that we are taking to ensure access to your finances while maintaining safe and effective operations.

Branch Operations

In order to minimize the risk of COVID-19 transmission, Langley will close ALL branch lobbies at 5:00 pm on Wednesday March 18th. Until further notice, we will continue to conduct transactions through all our branch drive-through lanes (where available) and ATM lanes. Members can schedule phone calls with branch personnel through our Appointment Concierge Service. Night Deposit Boxes will process payments and deposit throughout the day.

Drive Thru Branches

Self-Service Operations

For those of you who are concerned about being in public and want to avoid unnecessary exposure, our online and mobile banking services provide a wide range of functionality to conduct your banking online. If you’re not already signed up for Mobile and Online Banking, make sure you visit here and sign up. To learn more about what you can do in online and mobile banking, click here.

Our Contact Center remains open during regular business hours. Due to anticipated higher call volumes, you may experience longer wait times when calling our Contact Center.

Online Banking

Manage your account on your desktop 24/7.

Call us

Hours:
Monday – Friday – 8:00 am – 6:00 pm
Saturday – 8:30 am – 1:00 pm

Member Relief Programs

We anticipate that some members may face economic hardship due to the rapidly changing US economy. Langley is announcing the following Member Relief Programs:

  • Skip-a-Payment: We are advancing ALL consumer loan due dates by one month. This will allow members to skip-a-payment, which will free-up cashflow that may be disrupted by a loss of wages associated with this pandemic. There is no fee associated with this.
  • Emergency Relief Loans: We will offer a low rate loan to members that need access to money. The first payment will be in 90 days, providing additional relief.
  • Certificate Early Withdrawal Penalties: We will waive Certificate early withdrawal penalties to assist members who need access to money for loan payments and bills.

For more information on these programs, call our Contact Center during regular business hours or schedule a phone call with one of our branch personnel through the Appointment Concierge.

Helpful Resources

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