With the ongoing threat and risk of COVID-19, we are continually evaluating our business practices. Utmost consideration is being given to the health and safety of our employees and members.
Service at a Branch
You will experience long wait times if you visit one of our branches with drive-thru service. We would encourage you to use the night depository, ATM service, and Online Banking service as an alternative.
Effective today, we are suspending notary services at the branches. Access to Safe Deposit boxes will be restricted to emergency access only, for instance to conduct a Will search. We will resume this and all other branch lobby services once the COVID-19 situation has stabilized.
Service at the Contact Center
We have increased our capacity to serve you over the phone. Although we are handling a greater number of calls, we are ready to serve you quickly and effectively.
You may call our contact center on Monday to Friday from 8:00 am – 6:00 pm. Saturdays our contact center is open from 8:30 am to 1:00 pm.
If you would prefer to schedule a phone call, click here to select your time. You may choose your preferred branch, but feel free to select an available time at another branch if it suits your schedule.
Online Banking Services
Online and mobile banking remain the fastest and easiest way to do business at Langley. It is available 24/7, extremely secure and easy to use. The mobile app allows you to check balances, transfer funds, deposit checks, pay bills and more. The desktop solution offers additional account management capabilities to manage your accounts and loans from home.
Appreciation to our Employees
As a financial institution, Langley FCU is designated as an Essential Business and will remain open throughout this COVID-19 crisis. Please know, our employees are just like you: they have concerns for the safety and health of themselves and their families. And yet they are also driven by a commitment to assist and help our members. Due to these unprecedented circumstances, we recognize there are going to be times the lines are long at the drive thru or you may have to wait too long on-hold for our Contact Center. You are counting on Langley and our employees are proud to be here for you. I want to personally and publicly thank our 540 amazing people we call Team Langley! – Tom Ryan, President/CEO
Member Relief Programs
EXTENDED - Skip A Payment: We are advancing the following consumer loan dates by another month: Auto Loans, Personal Loans, Personal Lines of Credit, Boat Loans, and Recreational Vehicle Loans. This means your monthly payments that are due in May, will now be due in June.
There is no fee associated with skipping a payment. However, interest on your loan will continue to accrue. If there has been no change in your current income, we would recommend that you continue to make your monthly payments. There is no need to call as this has all been automated.
As a reminder for the Langley VISA credit card Skip-a-Payment option, you must call Card Services at 888-918-7812 to skip April's payment. May's payment will be automatically skipped and show a $0 balance due on your statement*. Please direct all questions to Card Services at 888-918-7812.
NEW - Home Equity Lines of Credit: Langley is advancing due dates for Home Equity Loans and Lines of Credit except for those products outlined below. For eligible loans, your monthly payments due in April will now be due in May. There are no fees associated with this skip-a-payment option; however, interest will continue to accrue. If your income has not changed, we recommend that you continue to make your monthly payments.
This process has been automated and does not require the assistance of a Langley staff member.
EXCEPTION - If you are in the initial 2-year draw period of your 7-year, 12-year or 17-year fixed rate HELOC and making interest-only payments, you will not be eligible for the skip payment. Unfortunately, the interest-only nature of these payments would create a significantly larger payment when the payments resume and would not provide the relief intended. Please contact us at 757-827-5328 if you would like to discuss alternative payment options for these products.