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Fraud & Identity Theft Protection

Special Inquiries

  • Lost Cards
    To report a lost or stolen debit, credit or ATM card, call 800-449-7728
  • Suspicious Email
    If you receive a suspicious email, text message, or phone call from someone using Langley's name, report it here.
  • Traveling Abroad
    If you are planning to travel abroad,
    check here for a list of countries where your Langley credit, debit or ATM card usage may be affected.
  • Bill Pay
    For 24-hour Bill Pay assistance, call 1-888-918-7646

Stop Fraud Help

The POODLE Vulnerability · Oct 20, 2014

This term is being used for a vulnerability in SSL version 3. SSL provides for the encryption of communications on secure websites, identified by HTTPS in the website's address.


Many vendors, including those supporting Langley Online Banking, are disabling SSLv3, relying on more recent standards. As a result, members using Internet Explorer version 6 or earlier will need to upgrade to a newer browser in order to continue using Langley Online Banking.


Under very specific conditions, an attacker could hijack the computing session of another user. To succeed, the victim's browser must be running Javascript, and the attacker must be on the same wireless network as the victim's computer — a "man-in-the-middle" attack — so the greatest concern would be at wireless hotspots.

Disabling SSLv3 in the browser or on the server is sufficient to mitigate this vulnerability. You may be able to disable SSLv3 in your browser. Please consult your browser's documentation for instructions. Note that there is no patch to mitigate the SSLv3 problem since the SSLv3 protocol itself is vulnerable, and the SSLv3 has literally reached end of life.

A good security Rule of Thumb is to keep your Operating System, browser, firewall, and antivirus up-to-date. This practice will go a long ways towards proactively protecting your computer and data.

The "Shellshock" Vulnerability · Sep 26, 2014

This term is being used for a vulnerability discovered in the GNU Bourne Again Shell (BASH). BASH is a common command line used in most Linux/UNIX operating systems and Apple Mac OS X. Exploiting this vulnerability depends largely on its victim running unpatched operating systems.

Langley's infrastructure does not use Linux/UNIX web servers, thus minimizing any risk related to BASH. Additionally, Langley utilizes a strong Patch Management System to keep its operating systems up-to-date and well defended against such an attack.

Langley is monitoring news of this critical vulnerability for which the Department of Homeland Security has published a technical alert (US-CERT Alert A14-268A). We recommend members, especially those using Linux/UNIX or Apple Mac operating systems, follow the recommendation of your operating system vendor.

Suspicious Emails · Aug 23, 2014

Members have reported receiving an email that states they need to update their contact information within 48 hours or have their online account access restricted. These emails represent themselves as originating from Langley and may contain our logo.

This is an attempt by phishers to trick members into revealing confidential information. These emails are not from Langley. Delete them. Do not follow their directions.

Please review Langley's Policies below.

Langley's Policies

  • Langley will never call you and ask for your account number.
  • Langley will never send you an email directing you to a website to "verify" your personal or account information or any transaction.
  • Langley will never send you a text message directing you to call a phone number to "verify" your personal or account information or any transaction.
  • Langley staff members will never ask for your password or PIN number to any service.

Langley Partners

The following Internet locations are either operated by LFCU
or by a third-party vendor in partnership with LFCU:

You may receive email from:

Websites you may be sent to:

  • langleyfcu.org
  • enews.langleyfcu.org
  • lfcustatements.org
  • customercenter.net
  • cu-support.com
  • cavion.com
  • pscu.com
  • pscufs.com
  • itsmyca.com
  • langleyfcu.dexma-imagility.net
  • langleyfcu.org
  • mobile.langleyfcu.org (https)
  • langleylink.langleyfcu.org (https)
  • lfcustatements.org (https)

In the event you have provided credit, debit or ATM card information to a caller or website and you suspect your account information has been compromised, it is important to act quickly. Use the following phone number to report this information:

(800) 449-7728
Toll-free 24 hours a day.