Visa Card Servicing at Langley

As we continue to grow our credit union, we are always looking for new or better systems to enhance our products and services. That's why on July 8, 2022, we are converting our debit and credit cards to be managed internally at Langley, in partnership with Visa.

We're excited to offer these improved services to our members as we continue to elevate the member experience in every aspect of the credit union.

What to Know

As a member, this system upgrade will improve your overall experience. You may notice several small changes to your services - small changes that could make a big difference!

Servicing our cards allows us to provide a better member experience with features like:

• Real-time payment posting to your credit card
• Credit card statements will be easier to read

Along with these changes, you'll also notice things like:

• Loan transfer and Bill Pay will change. You will need to make sure any automated transfers and Bill Pay payments you have set up to pay for your credit card shows the credit card account.
• If you have a joint member on your account and they have the same credit card number as you, this will change. When the current credit card expires and automatically re-issues, each member linked to the credit card account with have their own credit card number.
• The address to send credit card payments will change. You will no longer send payments to our North Carolina address. Credit card payments will be sent to Langley Federal Credit Union, PO Box 120128, Newport News, VA 23612.
• If you have a business credit card with Langley, your account will no longer have one limit shared among several cardholders. Each credit card under the umbrella of the business account will have its own credit limit and receive its own statement.
• After we upgrade our platform, there will be a new number to call for a lost or stolen card, or if you need to change your PIN. For these requests, please call 833-978-3924 to get in contact with Visa directly.

Automatic Payments & Recurring Transfers

During the upgrade, any automatic credit card payments or recurring transfers will be disrupted. Therefore, members will need to re-enact any automatic payments once the upgrade is completed.

• If you set up automatic payments with another financial institution's debit card or reoccurring transfers…
  On July 12, you'll need to set up new automatic payments in Langley's Online Banking or through the Mobile Banking app. You can learn how to setup a new automatic transfer by visiting our digital banking transfers and loan payments page. If you want to continue paying your credit card with an account from another financial institution, we recommend you add the external account in Online Banking.
• If you set up automatic payments with help from a Langley staff member…
  On July 12, you'll need to set up new automatic payments in Langley's Online Banking or through the Mobile Banking app. You can learn how to setup a new automatic transfer by visiting our digital banking transfers and loan payments page. You can also visit us at any of our convenient branch locations for additional assistance.

Over the next few weeks, you'll see emails from Langley giving you an update on the upgrade progress. Make sure to keep an eye out for anything that might change with your Langley Visa debit or credit card.

Frequently Asked Questions