As we continue to grow our credit union, we are always looking for new or better systems to enhance our products and services. That's why on July 8, 2022, we are converting our debit and credit cards to be managed internally at Langley, in partnership with Visa.
We're excited to offer these improved services to our members as we continue to elevate the member experience in every aspect of the credit union.
As a member, this system upgrade will improve your overall experience. You may notice several small changes to your services - small changes that could make a big difference!
During the upgrade, any automatic credit card payments or recurring transfers will be disrupted. Therefore, members will need to re-enact any automatic payments once the upgrade is completed.
Over the next few weeks, you'll see emails from Langley giving you an update on the upgrade progress. Make sure to keep an eye out for anything that might change with your Langley Visa debit or credit card.
After the upgrade, you will need to log into Langley's Online Banking or your financial institution's Bill Pay to ensure your credit card account is accurately reflected before payment is sent. In our Online Banking, you can look at your scheduled transfer under the "Transfer" tab.
Any payments on a credit card will be posted instantly. Your payment will be processed out of your account and onto your credit card, giving a better view of what you have available in savings and checking.
No. You will only be re-issued a debit or credit card if it is expired or you have a business credit card set-up with multiple users.
This means that Langley will handle any disputes or card issues through our contact center and card servicing departments. Along with our partners at Visa, we will be able to help for anything related to billing, transactions, fraud, and real-time card payments.
When you or your joint member's credit card expires and is automatically reissued, you will now have a unique credit card number on your new card.
In July, your credit card statement will look different. With this upgrade, we're improving the layout of our statements for better readability and a simpler design.
While your July credit card statement will look different from previous statements, you will still have the opportunity to send your credit card payment via mail. However, payments are no longer sent to our North Carolina address. Credit card payments will be sent to Langley Federal Credit Union, PO Box 120128, Newport News, VA 23612.
Yes. Members will need to re-register for card controls and transaction alerts after July 8.
If you have a Langley debit card, you will see little to no change to your card. Most of the system upgrade will affect how Langley handles card servicing. The only thing you will need to do is re-register for card controls and transaction alerts in Online Banking after July 8.
Your automatic credit card payments will be disrupted. You'll need to set up new automatic payments in Langley's Online Banking or through the Mobile Banking app. You can learn how to setup a new automatic transfer by visiting our digital banking transfers and loan payments page. If you want to continue paying your credit card with an account from another financial institution, we recommend you add the external account in Online Banking.
Yes. You'll need to set up new automatic payments in Langley's Online Banking or through the Mobile Banking app. You can learn how to setup a new automatic transfer by visiting our digital banking transfers and loan payments page. If you want to continue paying your credit card with an account from another financial institution, we recommend you add the external account in Online Banking.
You can visit us at any convenient branch location. We can help you get your automatic payments set up.