Online Banking Password Help

Don't remember your password? We can reset your password right over the phone.


  1. Only the owner(s) on an account can change the password.

  2. Temporary passwords assigned by the Contact Center are uppercase.

  3. Uppercase letters are different than lowercase letters.

  4. Your new password must contain 8 to 32 characters.

  5. Your new password can contain a mixture of numbers, letters, and special characters.

  6. Your new password can contain uppercase, lowercase, or mixed case letters.


Helpful Tips

  • Longer passwords are more secure than shorter passwords.
  • Words are easier to remember than just random letters. Try picking a memorable word and adding a few numbers before and/or after it.
  • For the protection of members' information, accounts are locked after four (4) unsuccessful attempts.
  • Langley Telephone Banking, which uses a numeric PIN, has a different password than the online banking website.
  • Never tell anyone your password.