Touch ID and Facial Recognition

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Logging into Mobile Banking couldn't be easier than with Touch ID and Facial Recognition. Your information remains safe and secure. There you can manage your devices accessibility and enable or disable Touch ID & Facial Recognition.

Enable Touch ID and Facial Recognition

  1. Open your Mobile Banking App
  2. Click the "Enable Touch ID Authentication" toggle switch
  3. Follow the prompts your phone provides

What if Touch ID does not appear?

There are several reasons the Touch ID prompt may not appear.

  • Touch ID is not enabled on your iPhone: To enable Touch ID, tap the Settings icon and then navigate to Touch ID & Passcode. Follow the prompts to enable Touch ID.
  • Fingerprint Enrollment has not been successfully completed: You accidentally touched the word 'cancel' when you were prompted for your fingerprint. If this occurs, touch the User ID field and then touch Touch ID. Then you will be prompted for your fingerprint.

How do I unenroll from Touch ID?

  1. Open your Mobile Banking App
  2. Click the "Disable Touch ID Authentication" toggle switch
Enable Touch ID and Facial Recognition