Security and Fraud

Don't Be Fooled

Langley will never call you and ask for your personal account information including account number, online banking password, or other account information.
Langley will never send you an email directing you to a website to "verify" your personal or account information.
Langley staff members will never ask for your password or PIN number to any service.

If you suspect fraud has occurred on your Langley account, call Langley's Contact Center

Monday - Friday 8:30 a.m. - 6:00 p.m.
Saturday 8:30 a.m. - 1:00 p.m.

Suspicious emails can be forwarded directly to Langley using [email protected]. If it's possible for you to provide the email header info, please attach it to the forwarded message.


Report a Lost or Stolen Card

To report a lost or stolen debit, credit or ATM card, call 833-978-3924

Types of Fraud

Phishing

Phishing is an attempt to obtain sensitive personal information such as usernames, passwords, and credit card details for malicious reasons. It is typically carried out through email or instant messaging, and it usually directs users to enter personal information at a fake website whose look and feel are very similar to the legitimate one. Communications that claim to be from credit unions, banks, and online payment processors are often used to lure victims. Phishing emails often contain links to websites that are infected with viruses or malware.

Phishing

Get Rich Quick

"Get rich quick" scams create the impression that you can earn enormous profits with little effort, or time, and with minimal risk. This scam comes in various forms, including the request of a small upfront fee for a larger payout or a promise of income through a fraudulent sweepstakes or inheritance scam. Often advertised through social media platforms, scammers will use clickbait phrases like “double your money fast” to grab your attention or create phony accounts to post fake testimonials on the scam.

Romance and Online Dating

Romance scams occur when a criminal adopts a fake online identity to gain a victim’s affection and trust. The scammer then uses the illusion of a romantic or close relationship to manipulate and/or steal from the victim. The criminals who carry out romance scams are experts at what they do and will seem genuine, caring, and believable. Con artists are present on most dating and social media sites. Beware of individuals who seem too perfect or quickly asks you to leave a dating service or social media site to communicate directly and never send money to anyone you have only communicated with online or by phone.

Holiday Scams

Thousands of people become victims of holiday scams yearly. Scammers can rob you of hard-earned money, personal information, and, at the very least, a festive mood. The two most prevalent of holiday scams are non-delivery and non-payment crimes. In a non-delivery scam, a buyer pays for goods or services they find online, but those items are never received. Conversely, a non-payment scam involves goods or services being shipped, but the seller is never paid.

Checks

There are a number of different check fraud scenarios. If someone offers to pay you with a check and then asks you to give them some cash back, they're likely giving you a counterfeit check. Checks can also be "washed" – the original ink is removed with a chemical process and the recipient name is changed. Remember – forgeries will usually be discovered. And when they are, you are responsible for any money that you have withdrawn using the check.

Elder Abuse

Elder abuse is any form of mistreatment that results in harm or loss to an older person. The most common form of elder abuse is financial exploitation, followed by physical abuse, neglect and emotional abuse. Financial abuse is the illegal or unauthorized use of a person's property, money, pension or other valuables, followed by the withholding of their money.

Online Security

Online Security Tips

At Langley, keeping your money safe and secure is our top priority. Developing strong user IDs and passwords for yourself is an essential step in your defense against cybercrime. Strengthen this defense by adding complexity to your user ID and password to minimize your chances of fraud. Below are helpful tips for you to use as a guide when creating your online banking credentials.

Tips on Creating a Secure User Id

  • Create a user ID that is unique for online banking
  • Make sure your user ID contains at least 10 characters, including both letters and numbers
  • Avoid repeating the same user ID from other websites, especially for your financial accounts
  • Avoid using personal information like your full name, member number, or email address
  • Never use your social security number as a user ID

Tips on Creating a Secure Password

  • Establish a password at least 12 characters long
  • Use four or five random words or a long-phrase—the more uncommon the better
  • Include uppercase and lowercase letters, numerals, and special characters in non-obvious arrangements
  • Change your passwords periodically & be sure to never share your passwords
  • Avoid words or themes that can be associated with you
  • Never use the word "password" in your password

Other Safe Online Security Practices

  • Read privacy notices
  • Be on the lookout for suspicious emails
  • Be cautious of links in emails, especially if you are unsure of the sender
  • Only shop on known, trusted, and secure websites
  • Keep your computer safe with anti-virus/anti-spyware software, and make sure your firewall is on and protecting you
How to Change Your User ID and Password In Online Banking
2 Click your icon in the right corner of your dashboard then click "Security"
Click "Security"
3 Click either "Change Username" or "Change Password" to update your Username or Password
Click "Change Username" or "Change Password"
Change Password
Online Security

Card Security Tips

It’s important to be proactive about keeping your credit and debit card accounts safe in order to avoid possible identity theft. Here are a few tips to help you protect your cards.

  • Update your security settings and alerts in Langley's Online Banking App. There you will see a variety of settings and notifications for balance alerts, two-factor authentication, transaction alerts and more to safeguard your information.
  • Check your FICO credit score every month in online banking to identify any suspicious changes to your accounts
  • When selecting a PIN, avoid obvious numbers – 1111, your birth year, etc.
  • Don't give your credit card number over the phone unless you know who you are calling or you have initiated the call yourself
  • Report lost or stolen cards immediately

Identity Theft

With Cyber Security top of mind, identity theft is a concern for many members. Identity theft has the potential to cause detrimental effects on the victims' lives. Avoid loss of time or money by safeguarding your identity with Langley through our partners at ID360.

ID360 provides multi-layer protection for your personal information starting with 24/7 credit monitoring, an annual id check-up, and a full sweep of services to help you recover from different types of identity theft. ID360's goal is to provide expert tools to help prevent, detect, and recover from identity fraud.

Bonus! Langley has partnered with ID360 to provide discounted rates to our members. Protecting what matters to you is important to us.

Privacy

The safety and security of your personal and business account information is our top priority.

Please read our Privacy Policy (PDF) and our Website Policy

Our privacy notices explain how we may collect, use and share information. You can control what we do with this information by setting your individual Langley FCU privacy choices.