While we made every effort to ensure your information transferred to the enhanced Bill Pay service seamlessly, we recommend you verify your biller information (name, address, and account number) and that your scheduled bill payments are accurate in the new service.

eBill enrollments were unable transfer over to the enhanced Bill Pay service. If you previously had eBills set up for any of your billers, please re-enroll them for eBills in the new service.

Your existing billers, scheduled payments (including recurring payments), and 6+ months of payment history will be available in the new Bill Pay service. You can download 1 year of payment history in the current Bill Pay system to ensure you have your biller’s information for annual payments like insurance and membership fees.

While we made every effort to ensure your information transferred to the new Bill Pay service seamlessly, we recommend you verify your biller information (name, address, and account number) and your scheduled bill payments are accurate in the new service.

Your payment scheduling experience will change in the enhanced Bill Pay service, giving you better a better understanding of when your payments will be sent and when your billers should expect to receive payments.

When scheduling payments, you will be presented with two dates, the payment Send Date, the date you wish for the payment to be sent, and the Estimated Delivery Date, the date your biller is expected to receive the payment. The Estimated Delivery Date displayed is dependent upon the Send Date you select and the method by which the biller receives payments, by check or electronically.

Electronic payments will be deducted from your account on the Send Date. Funds must be available by 5:00pm on the Send Date for the payment to be sent.

Check payments will be mailed to your biller on the Send Date and the payment will be deducted from your account when the biller cashes or deposits the check.

To assist you with identifying how each of your billers receive payment, billers will display either an envelope icon for check payments or a lightning bolt icon for electronic payments.

We were unable to transfer eBill enrollments to the new Bill Pay service.

If you previously had eBills set up for any of your billers, please re-enroll them for eBills in the new service for immediate access to your eBills.

To ensure a fast and easy enrollment process, we recommend taking the following actions prior to enrolling your eBills:

• Know the username and password you use to access each biller’s website. If you forgot your login information, visit the biller’s website to reset your password.
• Be sure to know your account number and payment address for each biller. This information can be obtained from a most recent statement or eBill or the biller’s website.
• Some billers may require a one-time code or challenge question to complete setup. Visit the biller’s website to verify your email address and mobile number are current in their system and update your challenge question answer(s), if necessary.
• As each biller has a different billing cycle, some eBills may not be available until your next statement cycles.