How do I sign up for Online Bill Pay?

Login to Online Banking, then click the "Pay My Bills" tab. From there, you will access Bill Pay and can begin adding billers and scheduling payments.

How soon will my payments be sent?

When scheduling payments, you will be presented with two dates, the payment Send Date, the date you wish for the payment to be sent, and the Estimated Delivery Date, the date your biller is expected to receive the payment. The Estimated Delivery Date displayed is dependent upon the Send Date you select and the method by which the biller receives payments, by check or electronically.

Electronic payments will be deducted from your account on the Send Date. Funds must be available by 5:00pm on the Send Date for the payment to be sent.

Check payments will be mailed to your biller on the Send Date and the payment will be deducted from your account when the biller cashes or deposits the check.

To assist you with identifying how each of your billers receive payment, billers will display either an envelope icon for check payments or a lightning bolt icon for electronic payments.

How do I add, change, or delete biller information?

First log in to Online Banking.

Adding a biller:

1. Locate the Add New Billers tile.
2. You can add a biller manually, browse our list, or search by biller by name.
3. Once information has been entered into the appropriate choice, select Add/Save
4. Before you get started, it’s helpful to have recent copies of your bills available, since you’ll be asked to verify or enter each biller’s name, address, and account number.

Editing or deleting a biller:

1. Click the Manage Billers tab
2. Click the three dots next to the biller you want to change.
   
3. Select View/Edit biller
4. Make any changes needed or select Delete Biller at the bottom of the biller’s profile
5. Make your changes and save.

How can I dispute a Bill Pay transaction?

Electronic Payments: Payment research can be requested two business days after a payment is showing a delivered status.

To submit a Payment Research Request

1. Click the Pay My Bills tab in Digital Banking.
2. Click on the Manage Billers tab in the bill center in order to identify the biller in association with the payment in question.
3. After clicking on the three dots associated with the biller you wish to view, choose View Activity.
4. Locate the payment you wish to have researched, expand it, find the Request Payment Research button, and follow the prompts.
   

If your electronic payment was delivered two or more business days ago and you are unable to locate the “Request payment research” button, please contact Langley Federal Credit Union at 757-827-5328.

Check Payments: Payments sent via paper check cannot be disputed/researched. These checks are mailed via US Postal Service to the addresses attached to the billers. Inquiries on the status of this payment should be directed to the Payee. To place a stop payment on a lost check or if you have any questions, please contact Langley Federal Credit Union at 757-827-5328.