Online Bill Pay

We launched our new Bill Pay service on October 24, 2022. Designed with you in mind, our enhanced service will give you better visibility and help you easily manage your payments.

Below is everything you need to know to make your transition to our new Bill Pay service a smooth one.


Conversion Timeline

As we finalize our new Bill Pay service, Bill Pay will be unavailable between October 17, 2022 and October 23, 2022. You will not have the ability to schedule, modify or cancel payments during this time.

If you need to schedule a payment or make a modification to an already scheduled payment, please be sure to do so before October 16, 2022.

Your existing payees will be called "billers" in our new Bill Pay platform. We will transfer your billers, scheduled payments, recurring payments, and 6+ months of payment history over to the new system

While we are making every effort to ensure your information transfers seamlessly, we recommend you verify your biller information (name, address, and account number) and that your scheduled bill payments are accurate in the new service on or after October 24, 2022.


What Will Transfer Over

  • Your existing billers
  • Scheduled payments (including recurring payments)
  • 6+ months of payment history

What Will NOT Transfer Over

  • eBill enrollments

Upgraded Bill Pay Service

Your existing billers will transfer to the new experience. If you use eBills, you will simply need to opt back in to automatic eBill payments (as shown below). Once your enrollment is complete, you will have immediate access to your eBills.

Screenshot depicting Enroll in eBill link inside the new billpay experience.

Legacy Bill Pay Service

To view which bills you have enrolled in eBill automatic payments, visit the current Bill Pay site. When viewing your billers you will see "eBills ON".

Screenshot depicting eBill link inside the old billpay experience.

How-To Videos


Frequently-Asked Questions About The Conversion

Is there anything I need to do now that the enhanced Bill Pay service is live?

While we made every effort to ensure your information transferred to the enhanced Bill Pay service seamlessly, we recommend you verify your biller information (name, address, and account number) and that your scheduled bill payments are accurate in the new service.

eBill enrollments were unable transfer over to the enhanced Bill Pay service. If you previously had eBills set up for any of your billers, please re-enroll them for eBills in the new service.

Will my billers, scheduled payments, and payment history transfer over to the new Bill Pay service?

Your existing billers, scheduled payments (including recurring payments), and 6+ months of payment history will be available in the new Bill Pay service. You can download 1 year of payment history in the current Bill Pay system to ensure you have your biller’s information for annual payments like insurance and membership fees.

While we made every effort to ensure your information transferred to the new Bill Pay service seamlessly, we recommend you verify your biller information (name, address, and account number) and your scheduled bill payments are accurate in the new service.

Will the timing of my payments change?

Your payment scheduling experience will change in the enhanced Bill Pay service, giving you better a better understanding of when your payments will be sent and when your billers should expect to receive payments.

When scheduling payments, you will be presented with two dates, the payment Send Date, the date you wish for the payment to be sent, and the Estimated Delivery Date, the date your biller is expected to receive the payment. The Estimated Delivery Date displayed is dependent upon the Send Date you select and the method by which the biller receives payments, by check or electronically.

Electronic payments will be deducted from your account on the Send Date. Funds must be available by 5:00pm on the Send Date for the payment to be sent.

Check payments will be mailed to your biller on the Send Date and the payment will be deducted from your account when the biller cashes or deposits the check.

To assist you with identifying how each of your billers receive payment, billers will display either an envelope icon for check payments or a lightning bolt icon for electronic payments.

Will my eBills transfer over to the new Bill Pay Service?

We were unable to transfer eBill enrollments to the new Bill Pay service.

If you previously had eBills set up for any of your billers, please re-enroll them for eBills in the new service for immediate access to your eBills.

How Do I Enroll My eBills?

To ensure a fast and easy enrollment process, we recommend taking the following actions prior to enrolling your eBills:

  • Know the username and password you use to access each biller’s website. If you forgot your login information, visit the biller’s website to reset your password.
  • Be sure to know your account number and payment address for each biller. This information can be obtained from a most recent statement or eBill or the biller’s website.
  • Some billers may require a one-time code or challenge question to complete setup. Visit the biller’s website to verify your email address and mobile number are current in their system and update your challenge question answer(s), if necessary.
  • As each biller has a different billing cycle, some eBills may not be available until your next statement cycles.