For immediate assistance, please call 800-826-7490 or 757-827-5328,
Monday through Friday - 8:00 a.m. to 6:00 p.m. and Saturday 8:30 a.m. to 1:00 p.m. Eastern Time
Change User ID & Password
Steps to Update Your User ID and Password in Online Banking
- Log in to Online Banking
- Select "Settings & Alerts" and choose "Change User ID" for updating your User ID and "Change password" for updating your password.
- Develop a new User ID or password using the helpful tips on this web page.
Pleare remember to ensure your User ID and Password are secure. To review best practices in setting secure user ID's and Passwords, please visit our Online Security page.
Touch ID & Facial Recognition
Account Information & Balances
Remote Check Deposit (RDC)
Transfers & Loan Payments
Mortgage Loan Information